Last updated: October 2026
These Terms & Conditions govern the use of the Digital IT Consulting website and the purchase, booking or use of our professional services.
By using this website, booking a consultation or purchasing a service, you agree to these Terms & Conditions.
1. Our Services
Digital IT Consulting provides professional technology consulting and advisory services, including:
- IT Infrastructure Consulting
- Cybersecurity Consulting
- Network and Cloud Consulting
- Enterprise Architecture
- IT Governance and Compliance
- Banking Technology Advisory
- Digital Transformation
- IT Assessment and Advisory
The exact scope of a service may depend on the customer’s requirements and may be further defined in writing, through a quotation, proposal, statement of work or other agreement.
2. Service Bookings
Customers are responsible for providing accurate and complete information when booking or purchasing a service.
A booking is considered confirmed once it has been accepted through our booking or payment system, or otherwise confirmed in writing.
3. Prices
Prices displayed on the website apply to the service described at the time of purchase.
Some services may display a “Starting From” price because the final price depends on the scope, complexity, duration or technical requirements of the engagement.
For customized or enterprise services, a separate quotation may be issued.
4. Payments
Full payment is required at the time of purchasing or booking IT consulting services through our website.
Online payments will be processed through a secure payment gateway provided by our authorized acquiring bank or payment service provider.
For customized or enterprise consulting engagements, specific payment arrangements may be agreed separately in writing.
5. Service Delivery
IT consulting services are typically initiated within 24 hours to 3 business days after successful payment.
Short consulting sessions may be delivered within 24 hours, depending on service availability and customer requirements.
For complex consulting engagements, the expected completion date, scope and deliverables will be established and communicated to the customer before payment.
Services may be provided remotely, online, on-site or through another mutually agreed method.
6. Customer Responsibilities
The customer agrees to provide all information, documentation and authorized access reasonably required to perform the requested service.
The customer is responsible for ensuring that any access granted to systems, networks or information is properly authorized.
7. Professional Advice
Our services are based on the information and technical environment available at the time of the engagement.
Recommendations are provided for professional advisory purposes and should be evaluated in the context of the customer’s own operational, legal and business requirements.
8. Cybersecurity and Technical Assessments
No cybersecurity assessment, infrastructure review or technical recommendation can guarantee that a system will remain completely free from vulnerabilities, failures or future security incidents.
Our services are intended to identify risks and provide recommendations to improve security, performance and resilience.
9. Confidentiality
Information provided by customers in connection with a service will be treated as confidential and used for the purpose of providing the requested service.
Where required, a separate Non-Disclosure Agreement may be signed.
10. Intellectual Property
Digital IT Consulting retains ownership of its pre-existing methodologies, templates, frameworks, tools and general know-how.
Customer-specific reports or deliverables may be used by the customer for its internal business purposes unless otherwise agreed in writing.
Third-party software, documentation and intellectual property remain subject to the terms of their respective owners.
11. Third-Party Services
We may recommend or work with third-party products, software, cloud providers or technology vendors.
Unless explicitly stated otherwise, Digital IT Consulting is not responsible for the availability, performance, pricing, licensing or contractual terms of third-party products or services.
12. Limitation of Liability
To the extent permitted by applicable law, Digital IT Consulting shall not be liable for indirect, consequential or incidental losses arising from the use of the website or our services, including loss of profits, loss of data or business interruption.
Specific liability terms may also be included in individual contracts or project agreements.
13. Refunds and Cancellations
All cancellations, rescheduling requests and refunds are governed by our published Refund & Cancellation Policy and applicable consumer protection legislation.
Customers are encouraged to review the policy before purchasing or booking a consulting service.
Refund & Cancellation Policy:
https://digital-it-consulting.com/refund_returns/
14. Privacy
Personal information is processed in accordance with our Privacy Policy.
15. Governing Law
Unless otherwise agreed in writing, these Terms & Conditions are governed by the applicable laws of the Republic of Albania.
Any dispute that cannot be resolved amicably shall be submitted to the competent courts of Albania.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page.
17. Contact
For questions regarding these Terms & Conditions:
Digital IT Consulting
Email: info@digital-it-consulting.com
Website: digital-it-consulting.com
