Last updated: October 2026
Digital IT Consulting provides professional consulting and advisory services rather than physical goods.
Payment Terms
Full payment is required at the time of purchasing or booking a consulting service through our website.
Payments are processed securely through our authorized payment service provider or acquiring bank.
Service Delivery
Consulting services are typically initiated within 24 hours to 3 business days following successful payment.
Short consultations may be delivered within 24 hours, while more complex engagements may require additional time, depending on their scope and technical requirements.
The expected service commencement and completion timeframe will be communicated to the customer before payment.
Cancellation Before Service Commencement
Customers may request cancellation before the consulting service has commenced by contacting info@digital-it-consulting.com.
Where cancellation is permitted under the applicable service agreement and consumer protection legislation, a refund will be provided.
Any preparatory work, non-recoverable costs or cancellation charges will be considered only where they were properly disclosed and are permitted by applicable law.
Cancellation After Service Commencement
Once a consulting engagement has started, cancellation and refund requests will be assessed based on the services already performed, the applicable contractual terms and mandatory consumer rights.
Customized analyses, technical assessments, research and project-specific deliverables may involve work that cannot be reversed once performed.
No provision of this policy excludes or limits any mandatory statutory rights.
Rescheduling
Customers may request an alternative consultation date by contacting us before the scheduled appointment.
Rescheduling is subject to availability and the nature of the consulting service.
Cancellation by Digital IT Consulting
If we are unable to provide an agreed service, customers may choose an alternative delivery date or request an appropriate refund, in accordance with applicable law.
Refund Processing
Approved refunds will normally be issued to the original payment method used for the transaction.
Processing times may vary depending on the acquiring bank, payment service provider and card issuer.
Consumer Rights
Nothing in this policy limits any mandatory cancellation, withdrawal, refund or other consumer rights available under applicable legislation.
Contact
For cancellation, rescheduling or refund requests, please contact:
info@digital-it-consulting.com
- For questions regarding this policy, please contact:
- info@digital-it-consulting.com
